Smartchat

Automate guest communication, enhance your service

Smartchat is an AI assistant that automatically replies to guest messages on Booking.com, Airbnb, WhatsApp, and email—24/7 and in over 95 languages.

Automatically respond to 70% of guest messages

Smartchat uses generative AI to answer common questions in real time—just as you would. Choose between a friendly or formal tone that fits your communication style.

Manage all channels in one place

No more switching apps: Smartchat brings together all guest messages in a single dashboard: WhatsApp, Booking.com, Airbnb, and email. So you and your team never miss a conversation.

Fully delegate with the Premium Plan

Need extra support during peak season or staff shortages? Our team can handle 100% of your guest messages and calls, professionally and in your name.

Additional benefits

• Saves an average of 2.5 hours per day

• Cuts operational costs by up to €3,000 per month

• Supports real-time replies in over 95 languages

• Seamlessly integrates with your PMS

• No setup fees, no user limits, no hidden charges

Smartchat takes the pressure off your team while delighting your guests.